Privacy Policy

At Nunupu, your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services.

Information We Collect

Personal details such as your name, email address, phone number, and shipping address when you place an order or contact us.
Payment information (processed securely through third-party payment providers).
Technical data such as IP address, browser type, and browsing behavior (via cookies and analytics tools).

How We Use Your Information

To process and deliver your orders.
To respond to your queries and provide customer support.
To improve our website, services, and customer experience.
To send you updates, offers, or newsletters (only if you opt in).

Sharing Your Information

We do not sell or trade your information.
We may share data with trusted service providers (e.g., courier partners, payment gateways) solely to complete your order.

Terms of Service

Welcome to Nunupu. These Terms of Service (“Terms”) govern your access to and use of our website, services, and products. By visiting our website or purchasing from us, you agree to these Terms. Please read them carefully.

Eligibility

You must be at least 18 years old to place an order on our website.
By using our website, you represent that the information you provide is true and accurate.

Products & Descriptions

We curate and source fabrics from trusted local vendors.
While we strive for accuracy, slight variations in color, texture, or weave may occur due to screen differences or the handmade nature of textiles.
Product availability is subject to change without prior notice.

Orders & Payments

All prices are listed in INR (₹) unless stated otherwise.
Payments must be made in full at the time of purchase.
We reserve the right to cancel or refuse any order in case of errors, stock unavailability, or suspected fraud.

Shipping & Delivery

Orders are typically processed within 2–4 business days.
Delivery timelines may vary (usually 5–10 business days) depending on your location and courier services.
Nunupu is not responsible for delays caused by courier partners or external circumstances beyond our control.

Returns & Refunds

Fabrics once cut to custom lengths are non-returnable.
Only defective or incorrect items may be returned or exchanged.
Claims must be raised within 48 hours of delivery, with photos as proof.
Refunds, if approved, will be issued to the original payment method within 10-15 business days.

Intellectual Property

All content on this website (including text, images, designs, and logos) is the property of Nunupu and protected by intellectual property laws.
You may not copy, reproduce, or use our content without prior written permission.

Limitation of Liability

Nunupu is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Fabric care and usage are the responsibility of the customer once delivered.

User Conduct

You agree not to:

Use our website for unlawful purposes.
Attempt to disrupt or harm the website’s functionality.
Misuse our intellectual property or brand identity.

Third-Party Services

Our website may include links to third-party services (e.g., courier tracking, payment gateways). We are not responsible for their content, reliability, or policies.

Changes to Terms

Nunupu reserves the right to update or modify these Terms at any time. Updates will be posted on this page with the revised date. Continued use of our website constitutes acceptance of the updated Terms.

Return & Refund Policy

At Nunupu, we take great care in curating and delivering quality fabrics. Since our products are often cut to custom lengths, we maintain a clear and transparent Return & Refund Policy.

Eligibility for Returns

Fabrics once cut to your requested length are not eligible for return or exchange.
Only items that are defective, damaged, or incorrectly delivered are eligible for return or replacement.

Reporting an Issue

Any issues must be reported within 48 hours of receiving your order.
You must provide clear photos of the defective or incorrect product for verification.
Claims made after 48 hours will not be eligible.

Return Process

Once your claim is approved, we will arrange for a return pickup (if applicable) or guide you on how to return the product.
Returned items must be unused, unwashed, and in their original packaging.

Refunds

Refunds will be processed only after we receive and inspect the returned item.
If approved, the refund will be credited to your original method of payment within 10-15 business days.
Shipping charges are non-refundable unless the return is due to our error (defective/incorrect item).

Exchanges

In case of a defective or incorrect item, we will replace it with the correct product (subject to availability).
If the replacement is not available, we will issue a full refund.

Exceptions

Fabrics sold under “Clearance” or “Final Sale” categories are not eligible for return, exchange, or refund.
Minor color differences due to lighting or screen resolution are not considered defects.
Slight irregularities in handcrafted or artisanal fabrics are natural and not defects.

Shipping & Delivery Policy

At Nunupu, we are committed to delivering curated fabric pieces to your doorstep with care. This Shipping & Delivery Policy explains how and when your orders will reach you.

Order Processing

All orders are processed within 2–4 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once shipped, you will receive a confirmation email/SMS with tracking details.

Shipping Methods & Timelines

We deliver across India using reliable courier and logistics partners.
Standard delivery timelines are usually 5–10 business days, depending on your location.
Remote areas may take slightly longer for delivery.

Shipping Charges

Shipping fees (if applicable) will be displayed at checkout before you confirm your order.
Free shipping may be offered on select products or above a certain order value, as per ongoing promotions.

Delays in Delivery

While we work with trusted delivery partners, delays may occur due to unforeseen circumstances such as weather, strikes, or courier network issues.
Nunupu is not liable for such delays, but we will do our best to assist you in tracking and resolving them.

Delivery Attempts

Our courier partners will attempt delivery at the shipping address provided.
If you are unavailable, the courier may attempt again or contact you directly.
Orders may be returned to us if delivery fails repeatedly. In such cases, reshipping charges may apply.

Disclaimer

The information, products, and services provided on this website are offered by Nunupu in good faith. By using our website or purchasing from us, you acknowledge and accept the following terms:

Product Variations

Fabrics are handcrafted or carefully curated, and slight variations in color, texture, or weave may occur.
Differences due to lighting, screen display, or photography are natural and do not constitute a defect.

Information Accuracy

While we strive to provide accurate descriptions, pricing, and images, occasional errors may occur.
Nunupu reserves the right to correct any such errors without prior notice.

Third-Party Services

Our website may contain links to third-party websites or services.
We are not responsible for the content, policies, or practices of these third-party sites.

Limitation of Liability

Nunupu is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Customers are responsible for the proper use and care of fabrics once delivered.

Styling, Care, and Usage Tips

Any advice or suggestions provided on the website are for guidance only and do not constitute a warranty or guarantee.

Updates

This Disclaimer may be updated from time to time. The revised version will be reflected on this page.

Cookie Policy

This Cookie Policy explains how Nunupu (“we,” “our,” or “us”) uses cookies and similar technologies on our website. By continuing to browse our website, you agree to the use of cookies as described below.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us improve your browsing experience by remembering preferences, analyzing site traffic, and enabling certain website features.

Types of Cookies We Use

Essential Cookies

Required for the website to function properly (e.g., shopping cart, checkout, login).
These cannot be disabled.

Performance & Analytics Cookies

Help us understand how visitors use our site.
Example: Google Analytics for traffic insights.

Functional Cookies

Remember your preferences, such as language, region, or login details.

Advertising & Marketing Cookies

Used to deliver relevant ads and measure their effectiveness.
Example: Facebook Pixel, Google Ads tracking.

How We Use Cookies

We use cookies to:

Ensure our website runs smoothly.
Improve user experience and personalize content.
Analyze website performance and visitor behavior.
Show relevant ads and promotions.

Managing Cookies

You can disable or delete cookies through your browser settings.
However, some parts of the website may not function properly if you disable essential cookies.
For more details, visit your browser’s help section.

Third-Party Cookies

Some cookies are placed by third-party services (e.g., analytics providers, ad networks) to provide insights and targeted advertising. We do not control these cookies directly.

Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with a revised date.